Nok Air's Customer Complaint Statistics 2007
Looking at the graph above Nok Air's customer complaints appear to have been dropping each month, nothing much to complain about I guess? With the Sonkgran season coming up Nok Air seems to be the number one budget airline as their seats during April 12th to April 15th are pretty much booked already!
1 comment:
I've lived in Thailand for around 6 years and fly quite a lot. I've used Nok Air a few times but always thought the planes were cramped compared to Air Asia (I'm 1.94m tall). Then 3 1/2 months ago I booked 3 flight for myself and 2 friends from Ubon Ratchathani to Bangkok 6 weeks ahead of the date we wanted to fly. 2 weeks before the flight Nok Air called to say the flight was cancelled and told me the payment would be refunded to my credit card in 3-4 weeks. I've called them numerous times, the last was this week (around 8 or 9 weeks after they told me 3-4 weeks) and they're now saying another 2-3 weeks. This is my money, it was never theirs to take and now they're playing games refunding it. I will never use this company again and will
recommend the same to friends and co-workers. Be careful if you're from outside Thailand and here for a holiday as you may end up writing your money off unless you
are prepared to make repeated international calls to find out where your refunded cash is.
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